Ticket management
EasyHelp
Every support request, in one place.
The platform to open, route and close support tickets. It is used by healthcare professionals on our solutions, by the organisation's IT help desk for other software too, by citizens and patients, and by our own support team.
Request a demoFeatures
Multichannel intake
Tickets opened from the portal, by email or directly from the platform in use, with category and attachments.
Routing and assignment
Automatic routing by category and support level, assignment to groups and agents.
Priority and response times
Priority levels, tracked pick-up and resolution times, with deadline alerts.
Tracked conversation
Messages, status updates and attachments stay in the ticket; the requester follows it until closure.
Knowledge base
Guides and answers to frequent questions, suggested while the ticket is being opened.
Reports
Volumes, average times and recurring topics by service, to see where to act.
How it works
Opening
The request comes in from the portal, by email or from the platform.
Routing
Category, priority and support group assigned.
Handling
The agent replies and updates the ticket status.
Closure
Outcome recorded, requester notified, history available.
Who it is for
- Healthcare professionals
- The organisation's IT help desk
- Citizens and patients
- Easy Health support team
Talk to us
Tell us how your local services are organised: we prepare a demo on your own care pathways, not on a textbook case.
- Via Arcivescovo Calabiana 6, 20139 Milano
- [email protected]